Terms and Conditions

TERMS AND CONDITIONS

Please take time to read the terms and conditions of Adyeri Creations Limited’s services. Confirming a safari with Adyeri Creations assumes that you have read and fully understood the terms and conditions described below.

BOOKINGS AND RESERVATIONS

When booking your tour direct with Adyeri Creations, please quote your specialized itinerary, intended date for arrival and departure, number of people traveling in your party and their respective genders & ages, accommodation preferences and flight details – if known. This will ensure that our arrangements are to your satisfaction.

To reserve gorilla permits we need your full names as they appear in passport, your nationality, home address and passport number.

Please note that for tours that include gorilla trekking, advance bookings of at least three months are strongly recommended if specific dates are needed. Children under 12 years are not allowed to track chimpanzees and children under 15 years are not allowed to track the gorillas and this applies for both Rwanda and Uganda.
Adyeri Creations bears no responsibility for individuals rejected early from tracking by Park Authorities.

Anyone with signs of communicable disease will not be allowed to track the gorillas.

Upon confirmation of the tour, the client must inform Adyeri Creations of any preferences and special requests of the participants; e.g. medical needs, diet, requirements relating to disabilities and any other requirements. Adyeri Creations will meet the requests if possible.

All packages are subject to availability and not guaranteed until confirmed. Many of the accommodations options offered by Adyeri Creations have limited capacity and therefore it is essential to make reservations well in advance.

In the event that you wish to amend your reservation in any way, Adyeri Creations will endeavor to make the amendments and confirm accordingly. Adyeri Creations reserves the right to charge an amendment fee in accordance with any additional costs incurred, which will be added to the total invoice.

ACCOMMODATION

Accommodation is based on twin bedded rooms or tents with private bathrooms where possible. Single rooms may be available with the payment of a supplement fee but cannot always be guaranteed. Some facilities have double beds available upon request.

Adyeri Creations reserves the right to substitute equivalent or superior hotels. If a hotel of equivalent standard is not available Adyeri Creations may substitute the next best quality hotel or suggest a superior at an extra charge.

PAYMENTS

All tours will be booked and confirmed only upon receipt of a 30% deposit of the basic program rate. For gorilla permits, a full advance payment of the permit fee is required in order to make the reservation.

The payment balance is due no later than 14 days prior to the safari, unless agreed otherwise.

Bookings made within 30 days before arrival must be paid in full at the time of confirmation.

If payment is not received in accordance with the above, Adyeri Creations has the right to cancel the booking.

Payment can be made by VISA credit card, bank transfer or cash, before the start of the safari. Note that payments by VISA credit card attract a 3.5% surcharge.

The costs of international transactions (or 3.5% surcharge in case of credit card payments) are to be fully paid by the client.

CANCELLATIONS AND REFUNDS

The cancellation penalty depends on the number of days before tour departure:

Before 60 days: Full refund of the safari cost

Between 60 days and 30 days: Refund of 70% of the safari cost.

Between 29 days and 15 days: Refund of 30% of the safari cost.

Less than 15 days: No refund.

There is no refund of any unused portion of your safari once inaugurated.

Importantly to note is;

• Gorilla Permit and Air tickets are not refundable when already booked.
• No refunds shall be made on any activity cancelled or not done by the client

COMPLAINTS

Adyeri Creations shall try to ensure that the company exceeds the expectations in every area of the tour arrangements. However, suggestions are very much appreciated in order to keep improving the quality of the service.

Complaints must be reported immediately to the driver/guide or Adyeri Creations representative and to the supplier of the service in question, who will do their best to resolve the matter. If the problem is not solved to the client’s satisfaction the complaint should be reported in written form and not later than 30 days after completion of the tour.

Liability for any complaints not notified in accordance with the above described procedure cannot be accepted.

VIEWING ANIMALS

Caution is advised when viewing the animals AND there are no guarantees.

It is a privilege to see animals in their natural habitat but always endeavor to keep a safe distance while taking photographs.

A gorilla permit guarantees you will track gorillas to their location but does not guarantee that the gorillas will be in plain sight.